First Orion Support
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How do I purchase a subscription?
To purchase a subscription, navigate to the section of the app. Find and select . Then, select and confirm your purchase.
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How do I know when my next payment is due?
To view when your next payment is due, select the icon, then select . After you select about, you will find a section that displays when your account will auto-renew. If you are experiencing troub...
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What can I do with the app during the trial period?
The free trial of the Premium version of the app includes access to all of the features the app has to offer. Once the trial expires, the app will automatically transition to the free version of th...
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Will my subscription work with a new phone or number?
Your subscription will transfer to a new device as long as you are signed into your iTunes account associated with your purchase. If you are having trouble transferring your subscription to a new d...
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What is the cost of a subscription?
To view current subscription and payment options, select Subscribe Now from the About section found in the Settings within the app on your mobile device.
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Why was I billed again?
All subscriptions will automatically renew until canceled. If you are having trouble with your subscription, send us an email using the Submit a Request found on our Support page.
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Will I be charged after the free trial is over?
If you have opted into the 30-day Trial, you will be charged $2.99 after the 30 day trial is over. This subscription will be good for one year. However, you may cancel anytime during the trial peri...
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How do I change the credit card associated with my subscription?
Direct credit card billing is not available from within the app, but it is available through iTunes. Please contact us if you are having trouble subscribing or updating your payment information by ...
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How do I cancel my subscription?
We are sorry to hear that you want to cancel your account! If you are having an issue that is causing you to do this, we would be happy to help you try to resolve the issue. If not, to cancel your ...
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What is a Report and how do I create one?
Reporting a number is a formal notice to a regulatory agency about an unwanted call from a telemarketer or debt collector. In the United States, they are sent to the Federal Trade Commission's (FT...