First Orion Support
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Can PrivacyStar block text messages?
Unfortunately, PrivacyStar cannot block text messages.
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Can PrivacyStar block Restricted, Private, Unknown, or Anonymous calls?
Unfortunately, the app cannot block Restricted, Private, Unknown, or Anonymous calls.
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How do I enable Call Blocking & Caller ID?
In order to block unwanted calls and identify incoming calls, you will need to enable this setting. Open your device Settings select Phone Find and select Call Blocking & Identification. Then,...
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What is Maximum Protection?
Maximum Protection level blocks all known scammers, robocalls, telemarketing, debt collection, political, market research, and charity calls. **Enhanced, Maximum, and Custom protection are all in...
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What is Enhanced Protection?
This protection level blocks all known scammers, robocalls,telemarketing, and debt collection calls. **Enhanced, Maximum, and Custom protection are all included in the same subscription.
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What is Basic Protection?
Basic Protection is the free version of the app that blocks all known scammers.
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What is the Approved Callers?
The Approved Callers is a list of numbers that will not be blocked by the app.
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How do I remove a number from my Approved list?
To remove a number from your Approved list, navigate to your Approved List, select Edit from the right hand comer. Select the number you would like to remove then select Done.
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How do I manually add a number to my Approved list?
To manually add a number to your Approved list, navigate to the Approved List section in the app. Select the + sign. Enter a valid 10-digit number then select Save. This number will be added to you...
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What is a Spam Score?
A spam score is used to describe the nuisance or threat level of a call (scale of 0-5) and is displayed towards the top left of the detail view. For a score of 0, 1, or 2, the icon is blue- see ex...